Trouble Shooting FAQs

I am sorry that you seem to be experiencing difficulties in using the PsyKey online test administration system. Only a small fraction of users experience any difficulty and nearly all of these problems are caused by one of the following. Click on the link below that best describes your difficulty:

1. When I get to the registration page, I get an error
2. I can register but when I click on the flag to select a language I get an error
3. When I try to register I get an error message which says PK-RG001
4. I get an error message when I try to submit my completed assessment
5. Returning to complete a questionnaire
6. I experience problems registering or loading assessments

Operational since 1999, the PsyKey online test administration system was the first in the UK and has twice been completely rebuilt to maintain its technical edge. However, the complexity and traffic levels of today's internet combined with the pace of change in telecoms and IT present a constant stream of new challenges that need to be addressed.

I experience problems registering or loading assessments

In order for the PsyKey site to function correctly cookies are extensively used to remember information you supply and choices you make during your time on the site. It may be that you have set your computer to reject cookies.

If this happens, the best solution would be to add our sites to your trusted site list, this will not compromise the security of normal web browsing.

To add our sites to your Trusted Sites zone, please click here for instructions

If you are still having difficulties or your problem is not mentioned here

Please contact the PsyKey Helpdesk on +44 (0) 1892 559540 (Mon-Fri 9am to 5pm GMT) or email: info@psychological–consultancy.com