Trouble Shooting FAQs

I am sorry that you seem to be experiencing difficulties in using the PsyKey online test administration system. Only a small fraction of users experience any difficulty and nearly all of these problems are caused by one of the following. Click on the link below that best describes your difficulty:

1. When I get to the registration page, I get an error
2. I can register but when I click on the flag to select a language I get an error
3. When I try to register I get an error message which says PK-RG001
4. I get an error message when I try to submit my completed assessment
5. Returning to complete a questionnaire
6. I experience problems registering or loading assessments

Operational since 1999, the PsyKey online test administration system was the first in the UK and has twice been completely rebuilt to maintain its technical edge. However, the complexity and traffic levels of today's internet combined with the pace of change in telecoms and IT present a constant stream of new challenges that need to be addressed.

I get an error message when I try to submit my completed assessment

If clicking the FINISH TEST button triggers an "error page" don't panic, this should not affect your completed questionnaire. First quit your web browser (e.g. Internet Explorer or Netscape Navigator), then follow the instructions below:

Re-launch your Web Browser and return to the PsyKey site. Enter your Access Code, when you get to the PsyKey Registration page click on the option at the top of the page:

If you have already registered, please click here to log-in.

Then use your personal password and email address to log in. The assessment will either automatically submit itself, in which case you will be taken to the log out page or you may have to do this manually. To do this simply bypass the practice questions (by clicking “continue”) and you should then be taken to the last page of the questionnaire. You should just need to click the submit button.

If you are still having difficulties or your problem is not mentioned here

Please contact the PsyKey Helpdesk on +44 (0) 1892 559540 (Mon-Fri 9am to 5pm GMT) or email: info@psychological–consultancy.com