Trouble Shooting FAQs

I am sorry that you seem to be experiencing difficulties in using the PsyKey online test administration system. Only a small fraction of users experience any difficulty and nearly all of these problems are caused by one of the following. Click on the link below that best describes your difficulty:

1. When I get to the registration page, I get an error
2. I can register but when I click on the flag to select a language I get an error
3. When I try to register I get an error message which says PK-RG001
4. I get an error message when I try to submit my completed assessment
5. Returning to complete a questionnaire
6. I experience problems registering or loading assessments

Operational since 1999, the PsyKey online test administration system was the first in the UK and has twice been completely rebuilt to maintain its technical edge. However, the complexity and traffic levels of today's internet combined with the pace of change in telecoms and IT present a constant stream of new challenges that need to be addressed.

I can register but when I click on the flag to select a language I get an error

Some of our assessments are delivered from different URLs to www.psy-key.com. We load these assessments into a frame with our site. This is called a split-domain frame-set and can sometimes need different security levels for cookies to function correctly. If you are experiencing problems loading an assessment the best solution would be to add our sites to your trusted site list, this will not compromise the security of normal web browsing.

To add our sites to your Trusted Sites zone, please click here for instructions:

Alternatively, you may temporarily lower your internet security settings for the duration of the assessment, however you should ensure that you restore them to their original settings to prevent compromised browser security for future use of the internet.

To lower the security setting for your internet zone, please click here for instructions:

If you are still having difficulties or your problem is not mentioned here

Please contact the PsyKey Helpdesk on +44 (0) 1892 559540 (Mon-Fri 9am to 5pm GMT) or email: info@psychological–consultancy.com